Legal information - Reservation Car park | Q-Park

Legal Information

Your inquiry concerns a car park situated in :

  • France
  • Belgium
Q-Park France
1 rue Jacques-Henri Lartigue
92130 Issy-les-Moulineaux

Standard-Headquarters: 01 46 09 59 00
Fax: 01 41 41 06 20

The information collected via forms available on the Q-Park Résa site is processed to enable requests for information made by users of the site to be answered. The recipients of this data are specified in the forms.

Accordance with the Law n° 78-17 of 6 January 1978 relating to computers, files and freedoms , as amended in 2004, you have a right of opposition , an access right and the right to retify data about you that you can exercise by contacting the company Q-Park France in writing at the following address : Q- Park France, 1 rue Jacques-Henri Lartigue, 92130 Issy-les-Moulineaux. You need to provide an id Card.

Q-Park France, simplified joint stock company with capital of EUR 7,067,136, registered with the Trade and Companies of Nanterre under number 378 888 234, whith head office is located 1 rue Jacques-Henri Lartigue 92130 Issy-les-Moulineaux.
Responsible for the publication - Lise Botrel, Marketing and Communications Director.

Conception, design and technical development of the Q-Park site was provided by digital agency FANTOM.

The website is hosted by OVH
SAS with a capital of EUR 10,000,000 RCS Roubaix - Tourcoing 424 761 419 0004 5
EPA 6202A code - No TVA: FR 22424761419
Registered office: 2 rue Kellermann 59100 Roubaix - France.

Contact Information

Q-Park Belgium, a Belgian company, registered in the Belgian Companies Register under number 0471.121.080 and whose registered office is 1930 Zaventem, Belgicastraat 3 Box 6.

Individual responsible for publication - Lise Botrel, Director of Marketing and Communication.

The conception, design and technical development of the Q-Park Résa site were provided by the FANTOM digital agency.

The site is hosted by OVH
SAS [simplified joint stock company] with share capital of €10,000,000 - Trade and Company Register of Roubaix – Tourcoing 424 761 419 00045
APE Code 6202A - VAT No.: FR 22 424 761 419
Head office: 2 rue Kellermann 59100 Roubaix - France.

Content and Use of the Website

Despite all the attention paid to the accuracy of the information transmitted, Q-Park Belgium and Q-Park France cannot guarantee that the site will not contain errors or inaccuracies regarding the information provided.

The information appearing on the website may be rectified or modified at any time and without notice.

The information regarding the products and services offered by the partners of Q-Park Belgium and Q-Park France are not under the control of the latter. Q-Park Belgium and Q-Park France cannot be held responsible for any malfunctions or interruption of the site in the event of failure, and in case of direct or indirect damage, whatever the cause and consequences caused as a result of the use of the site or the inability to access the site or some of its features.

Q-Park Belgium and Q-Park France have no control over the sites to which the Q-Park Résa site refers visitors via hyperlinks, which exist only to facilitate user searches. Q-Park Belgium and Q-Park France also exert no control over sites that link to their site Q-Park Belgium and Q-Park France are not in any way responsible for the content of these sites.

Liability and Guarantees

No guarantee is given to the User concerning:

The absence of anomalies, errors and bugs that may affect navigation on the Site or the implementation of any features offered on the Site; or
the ability to correct these anomalies, errors or bugs; or
the absence of an interruption or failure in the operation of the Site; or
the possible compatibility of the Site with hardware or specific configuration.

In no case will Q-Park Belgium and Q-Park France be responsible for failures due to third party software, whether these are or are not incorporated into the Site or provided with it.

In no case shall Q-Park Belgium and Q-Park France be liable for any direct or indirect and/or consequential, foreseeable or unforeseeable damage (including loss of profits or opportunity, etc.) resulting from the provision and/or the use or the total or partial inability to use the features of the Site.

The hyperlinks on the Site for referring the User to other websites are only intended to facilitate User searches. In any event, the User declares to know the characteristics and limitations of the Internet, particularly its technical performance, response times for consulting, querying or transferring data and the risks related to the security of communications.

Q-Park Belgium and Q-Park France disclaim any liability in case of non-performance or improper performance of the Service attributable to the User, or because of a third party that is foreign to the Service or in the event of force majeure as defined by case law.

No recourse may be carried out against Q-Park Belgium and Q-Park France and their insurers in the event of use by a third party of the QR Code provided to the User, or its unauthorized use.


Any request for information, details and any claims should be directed to Q-PARK Customer Service by e-mail via the contact form in the Customer Service section.

Personal data

Q-Park Belgium
Belgicastraat 3 boîte 6
1930 Zaventem
BCE [Belgian Company Register] 0471.121.080

Switchboard-Head office: +32 2 711 17 00
Fax: +32 2 711 17 21

Information collected through the forms available on the Q-Park RESA site is subject to data processing to enable to answer requests for information made by site users. The recipients of this data are specified in the forms.

In accordance with the Act of 8 December 1992 on the protection of privacy in respect of personal data processing, you have at any time, the right to access, modify, rectify and delete data concerning you. You can exercise this right by contacting Customer Service of Q-PARK RESA at Belgicastraat 3 boîte 6, 1930 Zaventem. All requests must be accompanied by a copy of an ID.

Unless User objects, the companies of the Q-PARK group may be led to provide this optional information about the User to other group companies or their partners.

Unless the User objects during the creation of his or her account, which he or she can change at any time, Q-Park Belgium and Q-Park France may send information to better understand the Services and Site as well as promotional offers by email.

The User’s personal data is collected and processed by Q-Park Belgium and Q-Park France for processing Orders and the allocation of promotional codes.

Intellectual Property

The Website, its content and all constituent elements are creations for which Q-PARK Group companies are holders of all intellectual property rights and/or operating rights, particularly including copyrights, database rights, trademark rights and design and model rights.

The Site, and all accessible parts, software, databases, text, information, analyses, images, photographs, graphics, logos, sounds, videos, and more generally any other content on the Site is the exclusive property of the Q-PARK group or, if applicable, the respective owners with which it has agreements to use. All reproduction rights are reserved.

The User is granted a non-exclusive, non-transferable and private right to use the Site and the information contained on the Site. The right granted consists of (i) a right to consult data and information contained on the Site online and (ii) a right of reproduction consisting of printing and/or saving consulted data and information. This right of use applies only for private use.

Failure to comply with the requirements referred to above constitutes an act of infringement which may incur the criminal and/or civil liability of the perpetrator, Q-Park France and Q-Park Belgium reserve the right to file any legal action against the perpetrator through the competent courts. No hypertext link to the site can be implemented without the prior express written consent of Q-Park France and Q-Park Belgium.

The use of any downloaded software on the Site to access certain Services or features is governed by the terms of the licence accompanying it. The User agrees not to install, copy or use the software unless he or she has previously consented to the terms of such licence.

For software unaccompanied by a licence, the User is granted the right to temporary, private, personal, non-transferable and non-exclusive use of this software in order to, with the exclusion of any other use, access the Service and features that make the use of this software necessary. By installing or using the software, the User agrees to comply with this condition.

Applicable Law
Any controversy or claim arising out of or relating to the use of this site and/or such software shall be governed by Belgian law and will be subject to the exclusive jurisdiction of the courts of Brussels.