Q-Park, Best Customer Service of the Year 2013
Q-Park has been selected at the Best Customer Service of the Year 2013 in the parking category*.
Since its first participation at the Election of the Customer Service of the Year*, Q-Park, which has 35.000 members and manages 120.000 parking places in France, has been rewarded.
“This is an encouraging result of a lot of work, rigour, professionalism, homogenisation of procedures, training of teams and especially interpersonal relations with the customers and with the employees”, specifies Michèle Salvadoretti, Director General of Q-Park France.
The quality of service at each step of the client experience:
The client orientation is part of the main values of Q-Park and is reflected in the desire to offer a high quality service during each step of the activity. This starts from the construction of a car park, in providing comfort and security, to the development of technological tools, which facilitate the customer’s payment. The ambition of Q-Park is primarily to serve its members and to have a personalised approach to each request offering to them the best response.
Established in 2006, customer service is interconnected with other services of the company. The close interaction between the advisors, who regularly assist on the sites, and the operational teams ensures the most optimal solution for the members.
The priority of the telephone communication:
This victory is definitely the result of a meticulous work devoted to the telephone conversations. The objective is to be as clear as possible with the client and to provide the most efficient response. This is the outcome of an intensive training of the Q-Park advisory teams to take care of the members’ requests.
Being selected at the Customer Service of the Year 2013 in the parking category* represents a dedication to the customer service of Q-Park, which constantly becomes more professional. The improvement and homogenisation of procedures reinforced the certainty of satisfying the client.
“ We are truly proud to be rewarded since our first participation and to be acknowledged by the profession”, emphasises Michèle Salvadoretti, Director General of Q-Park France. “Our specific approach in terms of customer relation has been demonstrated and we will continue to work more on its improvement”.
* Inference Operations Study - Viséo Conseil realised from May to July 2012 on the basis of the mystery client by means of 215 contacts distributed between telephone calls, emails and Internet navigation.